Terms of sale of the MILITAARPOOD.EE e-shop

1. General provisions
1.1. These online store terms and conditions (hereinafter referred to as Terms of sale) valid for OÜ Metsavennad (hereinafter Service provider), registry code 12199426, address Jaani 2, Pärnu 80031, Pärnumaa, Estonia, when purchasing goods sold in the online store, the customer (hereinafter Customer) by.
1.2. The parties shall be guided in their mutual relations by the Terms of Sale, the Service Provider's price list and the applicable legislation of the Republic of Estonia.
1.3. The Service Provider reserves the right to unilaterally amend the Terms of Sale and the Price List. Amendments to the Terms of Sale and the Price List shall enter into force upon publication of the said information in the Service Provider's e-shop. If the Client submitted his order before the amendments to the Terms of Sale and/or the Price List entered into force, the Terms of Sale and the Price List in force at the time of submission of the order shall apply to the Client, unless otherwise provided by law or the Terms of Sale.
1.4. By placing an order in the online store, the Customer confirms that he/she has read and agrees to the Terms of Sale.

2. Placing an order
2.1. To order goods, the Customer selects the desired goods from the e-store and enters the necessary data to place an order. Both registered users and non-registered users can place an order, but the Customer undertakes in any case to enter their correct contact details, destination and address.
2.2. The Service Provider sends the Customer a confirmation of receipt of the order, which serves as the basis for payment for the order placed with the Customer. The Customer can print the invoice from their user account in the e-shop or we will send it by email if they wish. If the Service Provider cannot fulfill the order placed by the Customer because the ordered goods are not available in the Service Provider's warehouse or for some other reason, the Service Provider undertakes to inform the Customer of this as soon as possible. If the Customer wishes to cancel the order and request a refund of the purchase price, the Service Provider undertakes to refund the purchase price paid by the Customer as soon as possible, but no later than within thirty (14) calendar days from the date of payment of the purchase price by the Customer.
2.3. The Customer is responsible for the accuracy and correctness of the data provided in the order. The Service Provider and the courier company are not responsible for the consequences arising from the provision of inaccurate or incorrect data by the Customer. For persons under the age of 18 or in accordance with the Weapons Act of the Republic of Estonia, the law in force in the Republic of Estonia and the person's own responsibility in completing and completing the order apply to the Customer. 
2.4. The sales contract between the Service Provider and the Client is deemed to be concluded after the Client has paid for the goods ordered by bank transfer based on the invoice/check sent by the Service Provider and when the Service Provider has received confirmation of the payment made from the Client.

3. Payment for the ordered goods
3.1. The customer pays for the goods ordered from the e-shop by bank transfer based on the invoice/check sent by the Service Provider. In certain cases (so-called campaigns), it is possible to partially pay in the e-shop with a purchased coupon (so-called voucher). If you have not paid within one week of placing the order, your order will be canceled. 
3.2. The prices published in the online store are in euros and include VAT, and the purchase price of the ordered goods is subject to a shipping fee, unless otherwise agreed. The Service Provider reserves the right to change the published prices, but if the Customer has placed an order before the price/prices change, the price valid at the time of the order will apply to the Customer.

4.  Delivery terms
   4.1. The ordered goods will be delivered to the Customer at the address indicated in the order, to a parcel machine or other destination as a parcel or, if possible, the parties will agree to receive the goods in person. The standard terms and conditions of the postal, courier or parcel service provider apply to the delivery of the goods, which the Customer undertakes to familiarize himself with prior to ordering the goods. The possible delivery options of the goods by the service provider are: OMNIVA parcel machine or courier service, ITELLA / SMARTPOST parcel machine or courier service and CARGOBUSS service (and additional services offered by them).

4.2. The delivery time of ordered goods is 2-5 working days after payment for the order. 
4.3. The ordered goods are delivered under the conditions established by the service provider, from a parcel machine, by courier, from a post office or as another service of the service provider.
4.4. Before receiving the goods from the service provider, the Client undertakes to inspect the packaging of the goods and, upon receiving the package, the Client confirms that the packaging was intact at the time of delivery of the goods. The Service Provider is responsible for the contents of the package. In the event of problems with packages sent via postal service, the Client undertakes to notify the Service Provider immediately and return the goods to the Service Provider as soon as possible, but no later than within 14 days. 

5. Order cancellation and product return
5.1. The Customer has the right to cancel their order after paying for the ordered goods, but before the goods are posted by the Service Provider, by immediately notifying the Service Provider of this with a corresponding statement to the e-mail address. The statement must indicate the invoice/order number, the date of order submission, the reason for the return and include the Customer's contact information (name, address, contact phone number), in addition to the bank account number for transferring the refunded money. 
5.2. The purchase price paid for the cancelled order will be refunded and transferred to the Customer's bank account as soon as possible, but no later than fourteen (14) calendar days after the Customer pays the purchase price.
5.3. The Customer has the right to return the goods ordered from the e-shop within fourteen (14) calendar days from the receipt of the goods. The returned goods must be unused, with original labels and in the original packaging. The Customer shall notify the Service Provider of the return of the goods to the e-mail address immediately upon sending or delivering the goods. If the ordered goods do not correspond to the offer described by the Service Provider, the Customer undertakes to notify the Service Provider of this electronically as soon as possible. The product can be returned within fourteen (14) days after receiving the product from the parcel machine or through another service of the service provider that delivered the goods. To send the product to the Service Provider, the parcel machine door code (return code) provided by the service provider must be used for return in the parcel machine. Returning the goods on the basis and at the time specified above is free of charge. In other cases, the Customer shall pay the cost of returning the goods in accordance with the terms and conditions of the service provider. Exchange of goods (color, size, another model, another product, etc.) is not subject to return under the given conditions, the costs of which shall be paid by the Customer. 

5.4. The money for the returned goods will be transferred to the Customer's bank account as soon as possible, but no later than fourteen (14) calendar days from the receipt of the returned goods by the Service Provider. Paid shipping costs will not be refunded.
5.5. In other cases, the costs of returning the goods (shipping costs, etc.) shall be borne by the Customer. If the goods to be returned do not correspond to the order (error of the Service Provider), the costs of returning the goods shall be borne by the Service Provider.
5.6. If the returned goods or their packaging are damaged due to the Customer's wrongful act or omission, the Customer is obliged to compensate for the decrease in value.

5.7. In the event of deterioration of the item to be returned, the consumer is liable for the decrease in value due to use of the item only if he has used the item in a manner other than that necessary to ascertain the nature, properties and functioning of the item. In order to ascertain the nature, properties and functioning of the item, the consumer should handle and use the item only in the manner that he would normally be allowed to do in a shop. The consumer is not liable for the decrease in value of the item if the trader has not drawn the consumer's attention to the existence of the right of withdrawal in accordance with clauses 12 and 13 of subsection 54 of this Act.

6.  Personal data
   6.1. The Client hereby gives the Service Provider consent to the processing of his/her personal data and the storage of the data in the Service Provider's client register.
   6.2. The Client gives the Service Provider consent to send him/her the Service Provider's advertising and sales offers via e-mail. The Client has the right and obligation to inform the Service Provider if he/she does not wish to receive such offers and the Service Provider undertakes to comply with this. 
   6.3. The Client hereby consents to the transfer of the Client's personal data to the person providing the parcel or courier service to the extent necessary for the delivery of the ordered goods to the Client (name, telephone number, e-mail address, address, location, etc.). In special cases, where it is a matter of compliance with the law in force in the Republic of Estonia regarding minors, etc., the Client undertakes to also provide the Service Provider with a copy of his/her age and identity document or personal identification code.
   6.4. The Service Provider undertakes to ensure the protection and confidentiality of personal data and compliance with other legal requirements when using and processing the Client's personal data.
   6.5. The Client has the right to withdraw the consent given in clauses 6.1. and 6.2. at any time by notifying the Service Provider in writing or using electronic means.

   7. Responsibility
   7.1. The Service Provider is liable to the Client for any damage caused by the Service Provider's violation of the Terms of Sale in the cases and to the extent provided for in the legislation in force in the Republic of Estonia.
   7.2. The Client is liable to the Service Provider for any damage caused by the Client's violation of the Terms of Sale in the cases and to the extent provided for in the legislation in force in the Republic of Estonia.
   7.3. Neither party shall be liable for the other party and its conduct shall not be deemed to be a breach of the Terms of Sale for any delay or failure to perform any of its obligations if it is excusable by force majeure.
   7.4. The Service Provider will not compensate the Client for unused opportunities resulting from changes in delivery times, prices and other conditions.
       
   8. Statement of withdrawal

8.1. Standard form for withdrawal application

Standard form for withdrawal from distance and off-premises contracts (fill in and return this form only if you wish to withdraw from the contract)

— To: „[enter here your name, address and, if available, fax number and email address]”

— I/we hereby withdraw (*) from the contract for the following item (*)/service (*)

— Order date (*) / item received date (*)

— Consumer name(s) — Consumer address(es)

— Consumer signature(s) (only if this form is submitted on paper)

— Date

8.2. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you received the goods. To exercise your right of withdrawal, you must inform us 2 of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached standard withdrawal form, but this is not mandatory. 3 To meet the withdrawal period, it is sufficient if you send your notification of your withdrawal before the end of the withdrawal period.

8.3. Consequences of withdrawal from the contract

 If you withdraw from this contract, we will reimburse to you all payments received from you, including delivery costs (except for the additional costs resulting from the type of delivery you have chosen which differs from the least expensive standard type of delivery offered by us), without undue delay and at the latest within 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make such reimbursement using the same payment method as you used for the payment, unless you have expressly agreed to the use of a different payment method; in any case, such reimbursement will not be subject to any service charge or other cost to you.

9.  Other conditions
   9.1. Conditions for submitting a complaint

In the event of non-compliance of the purchased goods or services with the terms of the contract, the consumer can rely on the legal remedies provided for by law. The consumer may file a complaint about a product or service that does not comply with the terms of the contract within 2 years in any form to the address or e-mail address published on the purchase document. Disputes between the consumer and the trader will be resolved through negotiations. If the consumer does not agree with the solution offered by the trader and finds that his rights have been violated, he may submit an application for resolution of the dispute to the out-of-court dispute resolution unit, which is the Consumer Disputes Commission operating at the Consumer Protection Board (Pronksi tn 12 Tallinn 10117, telephone 6201707, info@tarbijakaitseamet.ee). The procedural rules of the Alternative Dispute Resolution Unit can be found on the website at www.tarbijakaitseamet.ee.